Mortgage credit remains as tight as ever, but consumers seem to view their mortgage lenders more favorably than they did one year ago.
Customer satisfaction with mortgage originators is up this year, according to new survey results reported today by J.P. Power and Associations. The study, which measure customer satisfaction in four areas of the process of obtaining a mortgage, rated overall customer satisfaction at 747 on a 1,000 point scale, up 13 points from last year.
More effort focused on creditworthy customers
“The reality today is that it’s a lot harder to get credit than it was a few years ago,” said David Lo, director of financial services for J.P. Power. “Many h Read the full post